Bhuvanesh tells us that the team of Easy Wash was relying on WhatsApp to track, monitor and communicate with the professionals for the service requests.
There was a lack of visibility in the quality of task performance by the professional and no way to capture real time data.
It was a manual process and dependency on sheets to assign tasks and schedule, follow ups, and communicate with the customer. For a service business like this, utilization is a key metric that will define profitability. Without the right set of tools, they spend a lot of time in coordination, quality control and planning which were eating into their margins significantly.
At the time, when time was crucial for Easy Wash to focus on scaling, hiring a tech team to build applications took the second spot in priority checklist.