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July 18, 2023

Adopting the Best Last Mile Delivery Practices

July 18, 2023

Adopting the Best Last Mile Delivery Practices

Bala Panneerselvam
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The concept of the "last mile delivery" refers to the final segment of a product's journey from the distribution center to the consumer's doorstep. It is an essential part of any e-commerce or delivery-based service. The efficiency and effectiveness of this segment can make or break the user experience for your customers. Therefore, adopting the best practices for last mile delivery is crucial if you want to keep your customers satisfied and loyal to your brand.

Understanding the Importance of Last Mile Delivery

Last mile delivery is often the most challenging part of the delivery process. It's also the most expensive and time-consuming, accounting for almost 53% of the total delivery cost according to Capgemini Research Institute. However, the last mile delivery is a critical component of customer satisfaction. If handled properly, it can lead to positive reviews, repeat orders, and increased brand loyalty.

Best Practices for Last Mile Delivery

Leveraging Technology

Investing in advanced delivery management software allows businesses to streamline the processes involved in last mile delivery. This software can minimize delivery time, provide real-time tracking to customers, and manage delivery drivers more effectively.

Optimizing Delivery Routes

Optimizing delivery routes is another significant practice in last mile delivery. As McKinsey reports, route optimization can potentially save up to 10% - 30% in operational costs. The goal is to find the shortest, most efficient route that still ensures the goods reach their destination on time.

Encouraging Communication

Effective communication with customers during the delivery process can greatly enhance customer satisfaction. Businesses should keep customers informed about their order status, potential delays or changes. Proactive communication builds trust and shows that the business values its customers.

ZORP – Revolutionizing Last Mile Delivery

ZORP's technology can significantly aid businesses in adopting these best last mile delivery practices. With ZORP, companies can manage and track delivery teams more efficiently, getting alerted when things go wrong and, thus, ensuring deliveries make it to customers on time.


The last mile delivery is a crucial part of the supply chain, and adopting the best practices can enhance customer satisfaction and drive business growth. The strategies stated above, coupled with utilizing the assets of a platform like ZORP, can streamline your last mile delivery process and revolutionize your operational efficiency.


What is the last mile delivery?

The last mile delivery refers to the final stage of the shipping process where the product is delivered to the customer's doorstep.

Why is last mile delivery expensive?

Last mile delivery tends to be expensive due to the high cost of transportation and logistics required to deliver packages to individual households.

How does technology help in last mile delivery?

Advanced delivery management software can minimize delivery time, offer real-time tracking to customers, and improve the management of delivery drivers.

What is route optimization?

Route optimization is the process of finding the shortest, most efficient route that ensures the goods reach their destination on time.

How can ZORP assist in improving Last Mile Delivery?

ZORP can help businesses manage and track their delivery teams, get alerted about any possible issues, and ensure that deliveries make it to the customers on time.

Enhance Your Last Mile Delivery with ZORP

Struggling with the challenges of last mile delivery? ZORP can streamline your delivery processes, enhance operational efficiency, and lead to customer satisfaction. Adopt the best practices for last mile delivery with ZORP today.

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