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Fundamentals
August 21, 2021

Planning your Operations Process

Fundamentals
August 21, 2021

Planning your Operations Process

Contributors
Afrid Shanavaz
Growth Specialist
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Every Business is unique no matter how similar of a problem you and your competitors are solving your business process will be different than the others. No Business can work as a carbon copy of another. This could be because of a lot of factors like different Geographical location, different Skills of people hire or difference in operational timings of your business etc.

So how do you plan your Operations process?

If you overcomplicate the process then you would lose out on efficiency as it would involve a lot of activities. If you keep it very simple you would not have enough datapoints to work on when you want to cut away inefficiencies.

There are just 4 simple questions you need to ask yourself while deciding on the same.

1. Who are involved in my Operations process?

2. What are the locations that are involved in my Operations process with the people above?

3. What are the transactions that happen in these locations of my Operations process?

           A transaction here could be an exchange of information, product or money.

4. What are the data that I need for the transactions to happen?

Lets do this with an Example:

Let's say you want to start/have started a Doorstep Electronics service company and you want to plan your Operations for the same.

Who are involved in my Operations process?
- A service technician and Customer
What are the locations that are involved in my Operations process with the people above?
(A) Technician's location (His home, another service location, etc)
(B) Customer's location
(C) Store/Warehouse: Purchase of materials needed for service (optional)
What are the transactions that happen in these locations of my Operations process?
a. At (A) Technician contacting customer for information on the repair from Technician's location
b. At (C) Technician buying any spare materials if needed based on customer's repair needs from Store/Warehouse.
c. At (C) Technician exchanging money for the product at the Store/Warehouse.
d. At (B) Technician changing the products in the customer's electronic device.
e. At (B) Customer paying Technician for service.

4. What are the data that I need for the transactions to happen?
For (a) Your Technician needs customer details to contact him/her to know about the repair.
For (b) Technician needs to know where to buy/pick up the materials he needs for repair.
For (c) Technician should upload bill and record the money spent.
For (d) Technician should record the repair details and what parts were changed.
For (e) Technician should record the amount charged and mode of payment.

There you have it. You now know who does what at what locations using what Information and what information to collect.

Unlock the secrets of effective capacity planning! đź“Š Learn the basics and enhance your business operations with insights from our latest blog: Capacity Planning Basics.

Zorp helps you do this with ease while building an app. The way a user goes on to build an app works on the above methodology.

Zorp handles the people who are involved in the process using the Teams and Users.
The Locations and transactional steps mentioned above can be easily designed on Zorp's Workflow builder.

Zorp also supports Location Validation for you to ensure that the Person does a particular process at the specified location only, this gives you an automated way to keep a check on your operations.

Now coming to the Data that was required in the transactions, Zorp has a variety of components that you can choose to use in which you can display information like the Text component or Image preview component or Map component to show location.

And to record Information you have components like Free text input, Number Input only, Dropdowns, Multiselect Checkbox, Image upload, File upload and even Signature.

Setting all this up takes less than 10 minutes to do on Zorp and you have your own App for your Operations to go Live.

Don't believe us?
Checkout our Youtube Channel to see the same.

https://www.youtube.com/channel/UCNDY7jiOh7uOJWWRDnLE9Vw

Zorp is open for Beta. Sign Up now to be one of the early users of Zorp.
P.S: We are running a discount! Hurry up!

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