The software deployed for field services management eases most of the routine field tasks. This is mainly because mobile presence increases the productivity of your organization. And making sure that you have the right building blocks at your disposal for your business is essential. In this article, we will see how to go ahead and build a field service mobile app.
Since the App Store and Play Store launch in 2008, mobile devices have become integral to our daily lives. We witness more than a billion apps installations on iOS and Android every year. To smoothen your customer service, you can build a Field Service Mobile application. It simplifies tasks like time-tracking & dispatching employees and also improves productivity.
What is Field Service?
As expected, field service requires your company's employees to go out into the field. They generally carry out tasks on-site. Installing printers or computers at the client's office or fixing broken equipment.
Field service is a business process that documents, tracks, and resolves problems with equipment in the field. Field service technicians repair hardware, software or network failures on customer equipment. They also perform preventative maintenance to ensure the smooth performance of the systems.
Why Is a Mobile App Essential for Field Service?
A field service mobile app allows field technicians to access information on the go. Even while they’re away from their desks and out in the field servicing clients' equipment. Companies can use the app to ensure that their technicians have all their necessary data. Field service organizations need mobile applications to provide real-time information.
This data usually has the location of their field employees, equipment and inventory. Knowing where users are and what they do at any time is essential. It also allows you to offer real-time help to their work. This solution provides a mobile application made according to your business needs. The app allows you to view the location of your field service technicians and their vehicles on the go. You can access information such as their current assignments, fuel levels and more.
Benefits of Using a Field Service App
The field service android app hosts job details like customer contact information, service history, and more. This offers a great avenue to better manage your company's operations on the go. Here are some benefits:
- Provide instant access to customer information, including contact information, customer history, and notes.
- Share information with employees on-site, such as photos of equipment or parts used.
- Make it easier for field employees to complete paperwork. Smoother ways to send reports back to headquarters via email/text message.
- Increase productivity by making it easier for workers to find the tools and equipment they need. This eliminates the need to talk over the phone with someone back at headquarters. They may or may not know exactly where something is located in their inventory database.
Features Needed in a Field Service App
When building a field service app, it is important to know what features are needed. These apps can be used by plumbers, electricians, HVAC technicians and many more.
The location tracking feature is vital in any field service app. This feature shows the technician's location on the map. It also sends notifications when they reach a particular area. This allows the company to track technicians and helps with field agent management. It also helps customers by ensuring that they get their services on time.
This feature allows your field service workers to confirm the completion of the job. This feature in a field service iOS app is useful for insurance claims and customer satisfaction surveys. It also helps provide proof of completion or acceptance of terms and conditions.
Another important feature needed in a field service mobile app is image capture, to help with field agent monitoring. This allows technicians to take pictures of any problems they encounter while working on their job sites. These photos can then be sent back to corporate headquarters for further review. They can see what needs to be fixed or changed before sending another technician out there again.
Field service professionals need to be able to collect payments from customers and clients while they are on the job. Payment collection is integral to any business and can make or break your business model if not done right.
Many payment options like Apple Pay, Google Pay, Samsung Pay etc., offer good avenues. More such alternatives include gift cards and plastic cards such as credit/debit card payments and PayPal. Whatever your preferred method is, it must be easy to use and not have high transaction fees!
Direction Towards Work
If you want to provide better services to your customers, you should also consider direction towards work. This feature will find the shortest route to any location that a person has to go for his job. This will not only help you save time but also help you avoid traffic jams and accidents on the road.
Manage Users and Teams
A good field service app allows users to create teams for performing different tasks. Adding new members to the team allows for quick completion of tasks without any problems.
Specific Role-Based Access
Field service companies need to be able to control who views their data and what they do with it. Let's take an example of how a role-based access system might work within an application.
A user logs in using his/her credentials, which are verified by an administrator who has permission to manage users. The user is then given access to the appropriate data on their device based on what role their company or organization has assigned them.
Cost of Building a Field Service Mobile App
Building a Field Service Mobile App will cost anywhere between $200,000 and $500,000. But this range heavily depends on the number of features you want the app to have. The cost will also depend on whether you want the app to be designed or developed. If you already have an internal development team, it will cost way less than hiring outside help.
The cost of building a field service mobile app is a big concern for most organizations. The cost of hiring ten engineers and 3-6 months is too high for many organizations. So, how can we build an affordable Field service mobile app which will be helpful to the end-users? The answer is obvious. Tools like Google Maps, Google Forms, and Spreadsheets help build your own Field Service Mobile App.
Using ZORP for Field Service Application Development
ZORP is a mobile app development platform that allows you to build great Android and iOS apps in no time. Services like ZORP make it easy to create a field service mobile app. It allows you to build customised mobile apps with a wide range of features.
These are automated workflows, triggered responses, and built-in analytics, made to fit your needs. The App Builder lets you build great apps through its simple drag-and-drop interface. It allows you to create a fully functional mobile app without the required coding knowledge or technical skills!